Customer Success Manager
New
T
TriviumBusiness Coaching
Miami, Florida, United States. District of Columbia, United States. Chicago, Illinois, United States. Orlando, Florida, United States. Toronto, Ontario, Canada, Eastern Time Zone (9am–6pm ET)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SEOAccount ManagementCustomer SuccessSlackAsana
Requirements
- 3+ years in a CSM, account management, or client success role.
- Prior experience in a marketing agency preferred.
- Managed clients across SEO and/or Facebook Ads with measurable retention outcomes.
- Proven ability to navigate difficult client conversations while maintaining professionalism.
- Experience building or contributing to SOPs, processes, or team infrastructure.
- Demonstrated ability to work independently in a fully remote environment.
- Proficiency with GoHighLevel, Asana, and Slack.
- Ability to pick up new tools quickly.
- High-detail and proactive working style.
Responsibilities
- Own the client relationship from day one onboarding through retention and escalation.
- Act as the face of the company to all assigned clients.
- Conduct weekly or monthly check-ins based on service type.
- Manage client expectations and maintain clear communication.
- Proactively identify and address potential client concerns.
- Track performance metrics and communicate results in plain language.
- Collaborate with internal teams to align delivery with client promises.
- Write SOPs and develop processes to scale the function.
- Mentor future CSM hires as the team grows.
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