Enterprise Customer Success Manager
New
S
SamsaraInternet of Things
This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.Full-TimeSenior
Salary97,877.5 - 131,600 USD per year OTE
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Job Details
- Experience
- 6+ years
- Required Skills
- Cross-functional Team LeadershipAccount ManagementCustomer Success
Requirements
- 6+ years of work experience in Customer Success, Account Management, or strategic consulting.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Experience working with technical products.
- Bachelor’s degree from a 4-year institution.
- Ability to communicate effectively across all levels, from executives to end-users.
- Diplomatic poise under pressure.
- Strong priority management and emotional intelligence.
- Ability to travel up to 25-40% of the time.
Responsibilities
- Drive product adoption and maximize long-term value for largest/complex enterprise customers.
- Architect joint success plans defining critical objectives and metrics.
- Orchestrate executive business reviews with customer decision-makers.
- Influence internal Product, Finance, and Support roadmaps based on customer initiatives.
- Guide executive stakeholders toward a proactive platform strategy.
- Align Samsara’s long-term roadmap with multi-year customer business goals.
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