Enterprise Customer Success Manager
New
Based in the United StatesFull-TimeManager
Salary135,000 - 154,000 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Cross-functional Team LeadershipRelationship managementCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Business, Technology, or a related field, or equivalent professional experience.
- 5+ years of experience in Customer Success, Enterprise Account Management, SaaS, or similar client-facing roles within complex organizations.
- Strong ability to manage enterprise customer relationships, drive adoption, and deliver measurable business outcomes tied to revenue and retention.
- Excellent communication, presentation, and storytelling skills, with the ability to engage and influence executive stakeholders.
- Strong technical and business acumen, with the ability to understand solution architecture and translate it into business value.
- Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, evolving environment.
- Strong problem-solving, collaboration, and cross-functional coordination skills across sales, product, and technical teams.
Responsibilities
- Develop and execute strategic account plans that drive customer value realization, strengthen adoption, and ensure successful subscription renewals while meeting annual ARR targets.
- Build and maintain strong executive-level relationships within enterprise accounts to enhance engagement, trust, and long-term strategic alignment.
- Lead success planning initiatives, defining customer business outcomes, tracking progress, and ensuring measurable impact from deployed solutions.
- Conduct executive business reviews, health checks, and value realization sessions, translating insights into actionable recommendations for customer growth and optimization.
- Partner cross-functionally with technical, clinical, product, and support teams to resolve complex customer issues and enable seamless solution delivery.
- Capture and communicate customer feedback, success stories, and product insights to influence internal strategy and improve overall customer experience.
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