Customer Success Manager, Mid-Market
New
G
GreenhouseB2B SaaS
Anywhere in the United StatesFull-TimeMiddle
Salary72,200 - 100,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- 3+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS
- A track record of achieving or overachieving against gross revenue retention goals
- Demonstrated AI proficiency – you've built and iterated on AI workflows or automations
- Strong written and verbal presentation skills
- Solutions-oriented objection handling
- Ability to manage conflicting priorities across a large book of business
Responsibilities
- Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention
- Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify
- Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book
- Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market
- Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams
- Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals
- Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers
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