Customer Success Manager - Small Business
New
H
HSIWorkplace Compliance
United StatesFull-TimeMiddle
SalaryAt least 52,500 USD per year OTE
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Job Details
- Required Skills
- SalesforceComplianceAccount ManagementCustomer Success
Requirements
- Track record of success in customer-facing roles with revenue responsibility
- Experience engaging with senior executives and stakeholders
- Strong technical aptitude and ability to master complex solutions
- Outstanding communication and presentation abilities
- Bachelor's degree or experience in customer success, sales, or account management
- Knowledge of EHS and compliance is beneficial
- Experience with Salesforce and customer success platforms is a plus
Responsibilities
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor
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