Senior Manager, Customer Strategy and Success
New
Based in the United StatesFull-TimeManager
Salary130,000 - 150,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisCross-functional Team LeadershipStrategyAccount ManagementRelationship managementCustomer Success
Requirements
- 3–5 years of professional experience post-undergraduate degree
- Clear progression in customer-facing or account management roles
- Proven success in client-facing environments
- Experience leading external discussions and influencing senior stakeholders
- Strong analytical capabilities
- Experience interpreting data and translating insights into compelling narratives
- Excellent organizational and communication skills
- Ability to manage multiple priorities across teams
- Experience in healthcare, digital health, or telehealth environments preferred
- Familiarity with QBR preparation and delivery preferred
Responsibilities
- Own full-cycle customer implementation, onboarding, and ongoing account success for strategic partner relationships
- Lead cross-functional execution efforts by coordinating with Product, Clinical Operations, Member Marketing, and Commercial teams
- Develop and maintain strong external client relationships as a trusted advisor
- Analyze performance data to identify insights, build success stories, and communicate value
- Prepare and deliver Quarterly Business Reviews (QBRs)
- Drive awareness and engagement strategies within partner accounts
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