Order to Cash Operations Associate-Voice
Based in Canada, rotational shifts in a 24x5 global support modelFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (minimum B2 level)
- Experience
- 1 to 3 years
- Required Skills
- NegotiationMS OfficeFinancial analysis
Requirements
- Bachelor’s degree in any discipline (preferably Business, Finance, or Economics).
- 1 to 3 years of experience in finance operations, billing, collections, dispute management, or customer service roles.
- Strong verbal and written communication skills in English (minimum B2 level).
- Good analytical and problem-solving abilities with strong attention to detail.
- Proficiency in MS Office and ability to work with operational and billing systems/tools.
- Strong time management, negotiation, and customer-handling skills in a high-volume, SLA-driven environment.
- Ability to work rotational shifts in a 24x5 global support model.
Responsibilities
- Manage end-to-end Order to Cash activities including collections, dispute resolution, billing issues, and payment follow-ups in a structured operational environment.
- Investigate and resolve customer billing inquiries, non-payment cases, and discrepancies by validating data across financial and billing systems.
- Perform cash reconciliation activities, monitor aged debt reports, support dunning processes, and assist in bad debt provisioning.
- Review contracts, service agreements, and transaction records to identify and correct billing inconsistencies.
- Prepare and process credit notes or refund packages in line with approval guidelines and ensure accurate documentation of all collection activities.
- Escalate complex cases appropriately while ensuring compliance with internal controls, SLAs, and regulatory requirements.
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