Senior Customer Success Partner
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 7–12 years
- Required Skills
- Artificial IntelligenceBusiness IntelligenceAccount ManagementData analyticsCustomer Success
Requirements
- 7–12 years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles
- Proven experience working with large banks, credit unions, or enterprise financial services organizations
- Track record of driving retention, expansion, and revenue growth (GRR and NRR focus)
- Strong understanding of digital banking, personalization, AI, data-driven platforms, and SaaS delivery models
- Experience in fintech, enterprise SaaS, or data/analytics environments preferred
- Ability to manage complex, multi-stakeholder client relationships in large organizations
- Strong analytical mindset with ability to translate data into actionable insights and business value
- Comfortable working in fast-paced, evolving environments with competing priorities
- Willingness and ability to travel up to 50% of the time
- University degree or equivalent higher education required
- Fluent in English
Responsibilities
- Own and develop long-term relationships with key client stakeholders across digital, retail, cards, wealth, and marketing teams
- Lead executive business reviews focused on performance, ROI, adoption, and strategic alignment
- Monitor client health, proactively identify risks, and ensure high levels of satisfaction and engagement
- Drive platform adoption across multiple business units and ensure effective use of existing capabilities
- Translate usage and engagement data into measurable business outcomes such as conversion, retention, and customer engagement
- Identify and support expansion opportunities including new use cases, modules, and business lines
- Collaborate closely with Sales to support renewals, upsells, and growth strategy development
- Act as the internal voice of the customer and coordinate across product, engineering, services, and support teams
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