Customer Growth, Strategic Director
New
A
ArchiveE-commerce, Resale
Remote - United StatesFull-TimeDirector
Salary150,000 - 170,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Cross-functional Team LeadershipAccount ManagementCustomer Success
Requirements
- 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles.
- Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands.
- Experience owning commercial negotiations including renewals, expansions, and contract motions.
- Ability to build business cases, develop growth theses, and drive pricing conversations.
- Comfort making high-level judgment calls and setting priorities.
- Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams.
- Exceptional communicator adept at executive-level narratives.
Responsibilities
- Build and maintain relationships with senior brand stakeholders (Director through VP+).
- Read political dynamics and position Archive strategically inside each brand.
- Own renewal strategy, timing, and negotiation across the portfolio.
- Lead expansion conversations across program types and new categories.
- Build the strategic growth thesis for each brand and pitch upsells.
- Identify and prioritize key account bets per quarter.
- Coordinate with internal teams including Product, Ops, CX, and Marketing.
- Define and codify Customer Growth methodology and best practices.
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