Operations Manager, Solution Engineering & Services
New
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary150,000 - 175,000 USD per year
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Job Details
- Experience
- 5+ years in Ops / BizOps / Program Ops / PS Ops
- Required Skills
- SalesforceSAPJira
Requirements
- 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
- Proven track record building operating cadence, capacity planning, and PS forecasting
- Dashboard ownership and strong operational storytelling
- Rocketlane or equivalent PSA tool ownership
- Experience designing and deploying workflow automations with n8n, Zapier, or equivalent
- Hands-on work with AI agents applied to operational workflows
- Invoicing and revenue recognition experience in SAP or a comparable ERP
- Strong systems thinking
- Data fluency
- Executive communication skills
Responsibilities
- Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS
- Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
- Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
- Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
- Own PS demand forecasting in Salesforce
- Partner with Finance / RevOps on services drivers
- Maintain forecast accuracy as a tracked, trusted metric
- Manage invoicing workflows and revenue recognition accuracy in SAP
- Build and maintain an end-to-end capacity model across PS roles and regions
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