Professional Services Strategy & Operations Manager
K
KongEnterprise Software
Remote - Wisconsin; Secondary Locations: United StatesFull-TimeManager
Salary138,380 - 162,800 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- SQLData AnalysisSalesforceOperations ManagementGoogle Sheets
Requirements
- 4+ years of experience in operations within enterprise software.
- A builder’s mindset, with the ability to direct the configuration and evolution of systems like Certinia and Salesforce.
- Curiosity and analytical strength to uncover drivers of revenue, spend, and customer outcomes.
- A passion for efficiency using automation, AI solutions, and process improvements.
- A strong focus on accuracy and data integrity.
- Ability to collaborate closely with executives.
- Clear communication and a collaborative spirit.
- Expertise in Google Sheets and Google Slides.
- Working knowledge of SQL to update existing queries.
Responsibilities
- Be the operational backbone for key Professional Services programs, including monetization initiatives, investment management, credits, and customer outcome tracking.
- Improve team efficiency by streamlining workflows, reducing manual effort, and enhancing productivity.
- Implement automations and AI solutions that eliminate repetitive tasks and create more time for customer-facing work.
- Collaborate with Salesforce administrators to optimize and scale PS systems.
- Support and improve core PS administrative operations, including month-end procedures, expense management, revenue tracking and forecasting, partner costs, and ROI analysis.
- Maintain and evolve our reporting suite to ensure PS leadership has accurate, real-time visibility into spend, forecasts, delivery performance, and customer outcomes.
- Partner with Finance and RevOps to align PS financial planning and reporting with broader company goals.
- Conduct deep-dive analyses on margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership.
- Act as the go-to resource for all PS-related systems, processes, and analytics questions.
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