Manager, Care Operations

New

AngiHome Services

Remote - United StatesFull-TimeManager

Salary80,000 - 125,000 USD per year

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Job Details

Bachelor's degree, or equivalent practical experience
2–4 years of professional experience in operations, strategy, or a closely related field
Track record of driving measurable results
Excellent analytical skills and solid understanding of operations, including process optimization and project management
Strategic thinker who can translate ideas into actionable plans
Hands-on experience with business intelligence tools such as Looker or Tableau
Previous experience in a fast-paced environment
Experience leading or contributing to conversations with external business partners, clients, or prospects
Collaborative approach with ability to influence decision-making
Excellent written and verbal communication skills
Comfort using AI tools to work more efficiently

Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management
Lead a small team who will support you with pro forecasting, reporting, and vendor communication
Develop and disseminate monthly staffing forecasts derived from Finance projections and volume trends
Become an expert in the tools (including AI) / platforms we use as well as performance trends to optimize call efficiency and drive financial KPIs
Serve as escalation point to resolve production challenges that could impair the business ability to achieve KPI targets
Proactively identify challenges and support projects to address recurring production bottlenecks and roadblocks
Enhance our reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights to hold external vendors accountable and inform strategic business decisions

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