- Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management
- Lead a small team who will support you with pro forecasting, reporting, and vendor communication
- Develop and disseminate monthly staffing forecasts derived from Finance projections and volume trends
- Become an expert in the tools (including AI) / platforms we use as well as performance trends to optimize call efficiency and drive financial KPIs
- Serve as escalation point to resolve production challenges that could impair the business ability to achieve KPI targets
- Proactively identify challenges and support projects to address recurring production bottlenecks and roadblocks
- Enhance our reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights to hold external vendors accountable and inform strategic business decisions
Project ManagementData AnalysisTableau+1 more