Partner Support Specialist
New
GermanyContractMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Analytical thinkingZendesk
Requirements
- 2–4 years of experience in B2B support, partner operations, or customer operations.
- Experience managing support queues while meeting service-level expectations.
- Excellent written communication skills.
- Strong analytical thinking and pattern-recognition abilities.
- Ability to work effectively in fast-paced environments.
- Strong organizational skills and attention to detail.
- Professional and empathetic approach to partner interactions.
- Interest in process optimization and AI-enabled support solutions.
- Ability to collaborate effectively with cross-functional teams.
- Comfortable documenting processes and maintaining knowledge bases.
Responsibilities
- Manage and resolve escalated partner inquiries related to onboarding, portal access, partner status, incentive programs, and operational processes.
- Own and prioritize the partner support queue, ensuring timely issue resolution.
- Collaborate with Partner Success, Account Management, Legal, Deal Desk, and Marketing teams.
- Analyze support requests to identify recurring issues for automation or self-service improvements.
- Contribute to the enhancement of operational workflows and support models.
- Maintain and expand knowledge management resources like FAQs and help center content.
- Monitor data quality, access permissions, and system-related issues.
- Support communication initiatives related to partner issues or process changes.
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