Senior Customer Success Manager
New
I
IdealsB2B SaaS
Location: IndiaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C1), Spanish
- Experience
- 3+ years
- Required Skills
- Account ManagementCustomer Success
Requirements
- At least 3+ years of experience as a CSM in B2B, preferably in SaaS
- Proven track record managing a book of business of 50+ accounts
- Strong ability to plan, organize and prioritize effectively
- Experience driving MRR/ARR growth through renewals, upsells, or cross-sells
- Experience in leading commercial conversations with the client
- Customer-driven personality with empathetic and emotional intelligence skills
- Excellent communication, interpersonal, and presentation skills
- Full professional proficiency in English (C1)
Responsibilities
- Research and study new clients to identify their expected value from the product and future potential growth opportunities
- Conduct kick-off (onboarding) trainings for new clients
- Manage a portfolio of roughly 200 accounts with structured follow-ups and proactive engagement
- Execute renewals and expansions proactively
- Conduct exit interviews with churned clients
- Drive customer advocacy initiatives by securing reviews, testimonials, or case studies
- Participate in special projects to improve customer success playbooks
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