- Provide customer support through chats and emails (90%) and calls (10%).
- Maintain a customer satisfaction score of 90%+ by delivering prompt, empathetic, and effective solutions.
- Stay informed about product updates and process changes.
- Protect client information in accordance with the company’s security policy.
- Collaborate with Engineering and Product to escalate and resolve complex customer issues.
- Complete assigned tasks for internal teams, including Accounting and Customer Success.
Analytical SkillsProblem SolvingCustomer support