Lead Customer Success Manager, Mid-Market
New
IndiaFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 7–9 years
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 7–9 years of experience in B2B SaaS Customer Success
- Proven ownership of retention and expansion metrics such as GRR, NRR, or revenue expansion
- Experience managing accounts with ACVs in the $50K–$150K range
- Background in multi-stakeholder environments involving technical and business buyers
- Experience building or improving CS systems like onboarding frameworks and health scoring
- Comfortable navigating SaaS conversations with technical depth in security and compliance
- Excellent communication skills with experience engaging global or US-based customers
Responsibilities
- Define and refine how mid-market customers are onboarded, engaged, and retained
- Monitor product usage and customer progress to ensure value realization
- Own renewals and expansion, building data-backed value narratives
- Engage with multi-functional teams including security, compliance, and finance
- Institutionalize CS practices such as playbooks and escalation paths
- Support and coach other CSMs to elevate team standards
View Full Description & ApplyYou'll be redirected to the employer's site
