Technical Customer Success Manager - Enterprise / Commercial Segments
New
IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or Enterprise Technical Support roles, including at least 3 years in a technical capacity.
- Required Skills
- RESTful APIsCustomer Success
Requirements
- 5+ years of experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or Enterprise Technical Support roles, including at least 3 years in a technical capacity.
- Strong technical expertise in at least three areas such as IAM, SSO (SAML/SCIM), Active Directory, Okta, Google Workspace, endpoint/MDM management, REST APIs, or Zero Trust security frameworks.
- Hands-on experience with systems administration across Windows, macOS, and Linux environments.
- Strong understanding of identity and access management concepts including SSO, SCIM, LDAP, and authentication protocols.
- Proven ability to manage senior stakeholder relationships and drive strategic customer engagement.
- Strong troubleshooting and problem-solving skills in complex technical environments.
- Excellent communication skills with the ability to translate technical concepts into business value.
- Experience working in fast-paced SaaS environments with strong organizational and prioritization abilities.
- Familiarity with scripting (PowerShell preferred) and integration tools is an advantage.
- Self-driven mindset with a proactive approach to learning and testing new technologies.
Responsibilities
- Own the end-to-end post-sales customer lifecycle for a portfolio of enterprise and commercial accounts.
- Serve as the primary technical advisor for customer stakeholders, including IT, security, and executive teams.
- Develop and maintain tailored success plans aligned with customer business and technical objectives.
- Drive onboarding, adoption milestones, and accelerated time-to-value for customers.
- Monitor customer health proactively, identifying risks and implementing mitigation strategies to improve retention.
- Optimize customer platform usage across identity, access, device management, and integrations.
- Lead complex technical escalations and coordinate resolution across internal teams such as Support, Product, and Engineering.
- Conduct business reviews and executive check-ins to demonstrate value realization and align on future goals.
- Identify expansion opportunities in collaboration with account management teams.
- Gather and share customer insights to influence product roadmap and improve platform capabilities.
View Full Description & ApplyYou'll be redirected to the employer's site
