Creator Success Manager (Business & Monetisation)
New
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years
- Required Skills
- Account ManagementRelationship managementCRMData analyticsCustomer SuccessHubSpot
Requirements
- Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles.
- Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance.
- Strong understanding of the creator economy, digital products, online businesses, or personal brand development.
- Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships.
- Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence.
- Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations.
- Experience creating success plans, managing customer portfolios, and driving measurable business outcomes.
- Familiarity with CRM platforms such as HubSpot and customer health tracking methodologies.
- Ability to thrive in fast-paced, high-growth, and fully remote environments.
Responsibilities
- Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.
- Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation.
- Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes.
- Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio.
- Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability.
- Identify upsell and expansion opportunities through proactive business discussions and strategic account management.
- Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.
- Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities.
- Proactively address risks and reduce churn through structured success planning and ongoing relationship management.
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