- Architect and design end-to-end HRSD solutions on the ServiceNow platform
- Lead HRSD implementations, ensuring best practices and scalability
- Collaborate with business stakeholders, HR teams, and technical teams to gather requirements and translate them into technical solutions
- Drive implementation of HR Case Management, Employee Service Center (ESC), Lifecycle Events, and Knowledge Management
- Define and enforce platform architecture, governance, and standards
- Design and implement integrations using REST/SOAP APIs and MID Server
- Provide technical leadership, mentoring developers and guiding teams
- Ensure optimal performance, security, and maintainability of solutions
- Participate in Agile/Scrum ceremonies and project planning
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