Junior Client Success Manager
I
IntellectMental Health
PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisAccount Management
Requirements
- Experience in client success, account management, customer success, HR, healthcare, or a related field
- Comfortable owning client relationships and managing multiple accounts independently
- Strong organisational and project management skills
- Clear communicator who builds trust with clients and internal teams
- Analytical mindset with comfort working with data and metrics
- Proactive, accountable, and able to manage priorities effectively
Responsibilities
- Manage a portfolio of client accounts and act as the primary day-to-day contact
- Own the delivery and execution of the mental health benefits platform across assigned clients
- Implement client programme plans aligned with workforce needs and agreed goals
- Build and maintain strong relationships with HR and business stakeholders
- Drive client satisfaction, retention, and account growth within your portfolio
- Coordinate with internal teams including Sales, Product, Clinical, Marketing, and Delivery
- Track engagement, utilisation, and outcome data to monitor account health and performance
- Collect and share client feedback to support product and service improvements
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