Senior Director of Account Management
New
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Sidecar HealthHealth Insurance
Transform healthcare in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of experience in Account Management, Customer Success, or Client Strategy; 5+ years in a senior leadership role
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- 10+ years of experience in Account Management, Customer Success, or Client Strategy within the health insurance or benefits industry.
- 5+ years in a senior leadership role.
- Deep knowledge of employer group health insurance.
- Experience building and scaling account management functions and infrastructure.
- Track record of leading and driving outcomes through organizational design.
- Systems-level thinker with ability to identify structural gaps.
- Strong executive presence and communication skills.
- Comfort operating in a fast-moving, high-growth environment.
- Bachelor's degree required.
Responsibilities
- Define the vision and operating model for Account Management across mid-market employer groups (up to 10,000 employees).
- Create a strategic roadmap for transitioning from manual to scalable, automated systems.
- Partner with C-levels to align account management strategy with company growth.
- Architect the organizational structure and hiring plan.
- Develop tools, playbooks, and processes for efficient account management.
- Drive automation and self-service capabilities in partnership with product and tech teams.
- Serve as a senior client-facing leader for key broker partners and HR decision-makers.
- Own retention, growth, and satisfaction targets across the mid-market book.
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