340B Senior Manager, Account Management
New
P
Pharmacy Data Management, Inc.Pharmacy Benefit Management
Fully remote opportunityFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years in Account Management or client-facing roles, 3+ years of leadership experience
- Required Skills
- LeadershipAccount ManagementClient relationship management
Requirements
- Bachelor’s degree or equivalent combination of education and relevant healthcare experience required.
- 7+ years in Account Management or client-facing roles, preferably in healthcare or pharmacy services required.
- 3+ years of leadership experience managing teams and performance required.
- Strong knowledge of 340B program operations and client lifecycle management required.
- Experience managing client escalations and complex stakeholder relationships required.
- 340B ACE certification preferred.
Responsibilities
- Lead, coach, and develop a team of 340B Account Managers and Coordinators, driving performance, accountability, and professional growth.
- Oversee a portfolio of 340B clients, ensuring strong relationships, high satisfaction, retention, and successful program outcomes.
- Establish, monitor, and drive performance against key metrics, including service quality, client satisfaction, and operational efficiency.
- Ensure consistent execution of processes, workflows, and service standards, while identifying and addressing gaps to improve efficiency and scalability.
- Support the team in managing complex client situations and escalations, ensuring timely and effective resolution.
- Analyze performance trends across the client portfolio to identify risks and opportunities, and implement proactive solutions.
- Partner cross-functionally with Product, Operations, and Training to align on priorities, reinforce best practices, and drive continuous improvement.
- Translate client feedback and operational insights into actionable recommendations to support product enhancements and roadmap alignment.
- Lead communication and adoption of product updates, system changes, and process improvements across clients and internal teams.
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