Senior Client Success Manager
R
RithumECommerce SaaS
United Kingdom - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceAccount Management
Requirements
- 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
- Experience using AI tools such as Co-Pilot.
- Demonstrated ability to support strategic accounts with complex stakeholder landscapes.
- Strong executive presence and experience managing escalations.
- Proficiency in client relationship management, communication, and internal collaboration.
- Contract management and renewal experience.
- Familiarity with strategic account planning and enterprise procurement or legal processes.
- High proficiency with Salesforce or equivalent.
- Prior eCommerce or eCommerce SaaS experience.
Responsibilities
- Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle—from onboarding through renewal and expansion.
- Understand and align to each client’s business objectives, industry context, and success measures.
- Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
- Manage escalations with professionalism, urgency, and confidence.
- Lead onboarding and implementation efforts.
- Monitor account health using data and client insights to proactively identify risks.
- Identify and nurture opportunities for upsell and cross-sell.
- Own and execute the renewal process for each account.
- Coach and mentor less experienced Client Success Managers.
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