Track and Trace Specialist
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeNegotiationData entryGoogle Workspace
Requirements
- 1–3 years of experience in 3PL, freight brokerage, or trucking operations preferred.
- Strong understanding of transportation, logistics, and supply chain management.
- Excellent negotiation, communication, and customer service skills.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Experience using TMS software, Microsoft Office, or Google Workspace.
- Strong organizational skills and attention to detail.
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Desktop or laptop with Intel Core i5 (8th gen+), i3 (10th gen+), or AMD Ryzen 5 with 8GB RAM minimum.
- Noise-canceling USB headset and webcam.
Responsibilities
- Coordinate transportation of shipments from pickup to delivery, ensuring on-time performance.
- Build and maintain relationships with carriers, drivers, and customers to ensure reliable service.
- Negotiate rates and secure carrier capacity to move freight efficiently and profitably.
- Monitor shipments through TMS and GPS tracking systems; provide proactive updates to clients.
- Resolve issues such as delays, re-routes, or accessorial charges quickly and professionally.
- Verify and process documentation including BOLs, rate confirmations, and proof of delivery.
- Collaborate with internal teams to meet service standards and operational goals.
- Ensure compliance with company policies, DOT regulations, and customer requirements.
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