Track & Trace Specialist
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ year of experience in logistics, freight brokerage, or trucking operations preferred
- Required Skills
- Data entry
Requirements
- 1+ year of experience in logistics, freight brokerage, or trucking operations preferred.
- Strong attention to detail and ability to multitask.
- Excellent communication and problem-solving skills.
- Experience with TMS software and shipment tracking tools.
- Strong organisational and time-management abilities.
- Reliable, professional, and customer-focused.
Responsibilities
- Track shipments using TMS, carrier portals, GPS tools, and driver updates.
- Collect and record real-time location updates, ETAs, and delivery confirmations.
- Communicate proactively with carriers, drivers, and internal teams about shipment status.
- Identify potential delays or service issues and escalate them to the operations team immediately.
- Update customers with shipment progress and delivery confirmations.
- Verify documentation such as BOLs and PODs for completion and accuracy.
- Maintain detailed shipment logs and ensure data accuracy within the tracking system.
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