Call Center Specialist
Australia, Canada, India, Ireland, New Zealand, Philippines, United Kingdom, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceData entry
Requirements
- High School Diploma or equivalent.
- Proficiency with MS Outlook, Word, and Excel.
- Typing speed of at least 40 WPM.
- Strong problem-solving skills.
- Exceptional attention to detail and accuracy.
- Ability to remain calm and professional under pressure.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.
Responsibilities
- Answer high volume incoming patient calls.
- Address patient questions and billing inquiries with empathy and accuracy.
- Evaluate caller needs and follow client-specific workflows.
- Resolve issues via research, email, or outbound calls.
- Maintain detailed documentation of all patient interactions.
- Ensure strict adherence to HIPAA regulations and compliance standards.
- Meet established daily quotas.
- Manage workload efficiently in a fast-paced environment.
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