Customer Account Manager
Flexibility to work from anywhere within EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 2 years
- Required Skills
- NegotiationAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role.
- Proven ability to independently manage customer relationships and commercial outcomes from initial engagement through renewal and expansion.
- Experience handling pricing discussions, quotations, negotiations, contract processes, and customer retention initiatives.
- Strong organizational skills with the ability to manage a high-volume portfolio while effectively prioritizing competing responsibilities.
- Familiarity with technology, cloud services, SaaS products, licensing models, or partner ecosystems is highly desirable.
- Experience working with CRM platforms, spreadsheets, reporting tools, and data-driven decision-making processes.
- Excellent verbal and written communication skills in English.
- Strong stakeholder management skills with the ability to collaborate across sales, finance, operations, and external partner teams.
- Analytical mindset with the ability to identify risks, opportunities, and process improvements.
- Self-motivated, proactive, and comfortable working independently in a fully remote environment.
- Interest in automation, operational efficiency, and leveraging technology to improve workflows and customer experiences.
Responsibilities
- Manage a portfolio of customer accounts, serving as the primary point of contact throughout the full customer lifecycle, including qualification, pricing, quoting, negotiation, contract management, renewals, and account growth.
- Develop and execute account engagement strategies based on customer value, risk, and growth potential while maintaining efficient processes for high-volume account management.
- Drive customer retention and satisfaction by identifying opportunities for upselling and cross-selling through usage insights, customer feedback, and business needs analysis.
- Support renewal activities across the broader customer base to ensure contract continuity, revenue stability, and proactive management of renewal risks.
- Collaborate closely with sales teams on larger customer opportunities by providing pricing support, commercial guidance, documentation, and vendor-related expertise.
- Create and maintain standardized commercial offerings, pricing structures, and packaged solutions aligned with business objectives and vendor requirements.
- Prepare and manage commercial documentation, including quotes, order forms, contracts, statements of work, and related agreements.
- Assist with presales activities such as proposal preparation, opportunity qualification, solution packaging, and commercial scoping.
- Work directly with technology vendors and partners to coordinate pricing programs, incentives, approvals, licensing requirements, and commercial opportunities.
- Translate complex pricing models, licensing structures, and vendor policies into clear recommendations for customers and internal teams.
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