Senior Technical Account Manager
New
D
DataVisorFraud and Risk
US East RegionFull-TimeSenior
Salary130,000 - 150,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementPythonSQLJavaMachine LearningRisk ManagementCustomer Success
Requirements
- 10+ years of experience in banking, payment, social, or e-commerce industries
- Experience in customer facing technical roles such as technical account manager or solution consultant
- B.A./B.S. degree in a technical or analytical discipline
- Excellent communication and presentation skills
- Strong time and project management ability with focus to ensure deadlines are met
Responsibilities
- Provide product support, escalation, and resolution of technical issues
- Architect machine learning and rule-based solutions for customers’ fraud problems
- Lead solution deployment deep dive discussions in late stage pre-sales calls
- Understand client use cases and define plans to achieve success criteria
- Manage integration and product implementation process for customers
- Conduct and coordinate business reviews and presentations with clients
- Drive product roadmap by communicating client feedback to internal teams
- Attend meetups, events, and conferences as a technical ambassador
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