Director of Application Support Operations
New
Remote, United StatesFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Eight years of proven leadership
- Required Skills
- SQLSalesforceJiraSaaSZendesk
Requirements
- Eight years of leadership directing/scaling complex operations in large organizations.
- Experience in mid-to-large enterprise environments.
- Experience with application and interface support best practices.
- Hands-on experience architecting enterprise support platforms (e.g., Zendesk).
- Experience with CRM platforms (e.g., Salesforce) and project tracking (e.g., JIRA).
- Experience with interface engines (e.g., Mirth, Corepoint, Rhapsody, Cloverleaf).
- Familiarity with connectivity methods such as VPN, SFTP, XDS.b, XDM.
- Experience debugging healthcare transactions (HL7, 837, CCDA).
- Strong communication, strategic thinking, and change management skills.
Responsibilities
- Design and execute roadmap to decouple ticket volume from headcount.
- Implement AI, automation, and self-service tools to handle increased volume.
- Proactively identify bottlenecks and build sustainable operational systems.
- Develop strategic narratives to secure buy-in from senior leadership.
- Manage relationships with external data vendors and stakeholders.
- Foster a high-performing culture with radical accountability and coaching.
- Design and execute individualized career roadmaps for the team.
- Direct operational response to application incidents and data breaches.
- Mentor team on complex healthcare data troubleshooting and resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
