E-Commerce Fulfillment & Customer Service Specialist
New
T
TreantlyE-Commerce
Philippines, 9AM to 6PM ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- ShopifyCustomer service
Requirements
- Proven experience in e-commerce fulfillment and customer service roles.
- Strong organizational and multitasking skills.
- Able to wear multiple hats in a dynamic environment.
- Comfortable taking initiative and working independently with minimal supervision.
- Familiarity with Shopify, warehouse management systems, and shipping logistics is a plus.
- Team player who can contribute to process improvements and operational efficiency.
Responsibilities
- Manage order fulfillment operations including coordination with warehouses, shipping carriers (UPS, FedEx), and tracking deliveries.
- Handle e-commerce customer service inquiries, including order issues, returns, and claims with shipping carriers.
- Support wholesale and B2B client shipments, ensuring timely and accurate deliveries.
- Collaborate with the operations team to optimize processes and improve efficiency.
- Identify potential issues proactively and resolve them independently to maintain smooth workflow.
- Maintain high standards of data accuracy in order management systems.
- Assist in implementing new tools or platforms to enhance e-commerce operations and customer experience.
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