E-commerce Customer Support Specialist
New
Listing location: Philippines, 9:00 AM – 6:00 PM ESTFull-TimeMiddle
Salary39,000 - 41,500 PHP per month
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 to 5 years
- Required Skills
- ShopifyCustomer supportZendesk
Requirements
- 3 to 5 years of experience
- Prior experience with Zendesk
- Prior experience with Gorgias
- Prior experience with Shopify
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and 4GB RAM
- Main Internet service speed: at least 25 Mbps cable connection
- Backup Internet service speed: at least 10 Mbps
Responsibilities
- Manage and clear the high-volume Zendesk email support queue
- Process customer order entries
- Handle product returns and exchanges
- Categorize support tickets by issue for operational analysis
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