Program Manager - Customer Experience
New
B
Blueprint TechnologiesTechnology Solutions
RemoteFull-TimeManager
Salary100,000 - 110,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5–7+ years
- Required Skills
- Project ManagementSharePointPowerPoint
Requirements
- 5–7+ years of program or project management experience
- Proven experience in workback planning, execution management, and risk mitigation
- Experience running UAT programs, pilots, or phased/iterative rollouts
- Strong cross-functional coordination skills without direct authority
- Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise
- Ability to operate effectively in ambiguous, fast-moving environments
- Strong organizational, problem-solving, and time management skills
- Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools)
- Prior experience working within a large enterprise environment (minimum 1 year)
Responsibilities
- Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
- Drive execution cadence (daily/weekly standups, status reviews, checkpoints)
- Track dependencies, risks, and blockers; proactively drive resolution and communicate tradeoffs
- Plan and execute User Acceptance Testing (UAT) programs end-to-end
- Manage staged rollout processes with clear entry and exit criteria
- Maintain centralized tracking of issues, feedback, and resolutions
- Coordinate readiness activities including training, communications, and launch preparation
- Develop high-quality presentations and executive-ready updates
View Full Description & ApplyYou'll be redirected to the employer's site
