Account Manager, Customer Experience
New
This is a REMOTE position, as such you must be located in the United States, Eastern or Central time zonesFull-TimeMiddle
Salary75,000 USD per year
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Job Details
- Experience
- 2-4+ years
- Required Skills
- Data AnalysisMicrosoft ExcelCompliancePowerPoint
Requirements
- 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels.
- 2+ years of experience in an agency environment with proven success managing client relationships.
- Experience serving as the primary client point of contact for omnichannel campaigns.
- Skilled at compiling, documenting, and communicating client requirements across internal teams.
- Strong written and verbal communicator.
- Highly organized, able to manage multiple projects simultaneously.
- Strong grasp of marketing and communication principles.
- Proficient in Microsoft Office, especially PowerPoint and Excel.
- Comfortable working in regulated environments and compliance-driven workflows.
- Able to interpret data and translate it into business insight.
Responsibilities
- Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery.
- Build trusted, empathetic relationships with clients and translate objectives into clear, actionable plans.
- Support Account Director in driving retention and identifying organic growth opportunities.
- Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy.
- Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps.
- Oversee implementation and delivery of program commitments; manage scope changes.
- Support development of QBR and annual business review materials.
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