Customer Experience Program Manager
New
Remote – National USFull-TimeManager
Salary115,000 - 149,000 USD per year
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Job Details
- Experience
- Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree.
- Required Skills
- Data AnalysisSalesforceStakeholder managementProcess improvement
Requirements
- Bachelor’s degree required, Master’s degree preferred.
- Minimum 6 years of related experience (or 4 years with a Master's).
- Experience in device or clinical sales, healthcare process improvement, or cardiovascular leadership preferred.
- Strong communication and presentation skills.
- Ability to analyze data to glean insights.
- Ability to adapt quickly and deliver during times of ambiguity.
- Strong understanding of the healthcare landscape and experience in cardiology preferred.
- Proficiency with Salesforce and Microsoft Office (Visio).
- Ability to travel up to 50%.
Responsibilities
- Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service.
- Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
- Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
- Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
- Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs.
- Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements.
- Collaborate closely with CX Senior Manager peers, sales leadership, and cross-functional teams to meet customer needs.
- Strategically partner with the geographic sales team to support their business plan.
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