Customer Support Lead
New
B
BoomFinancial Services
Remote - LatAm, 10am - 6pm New York timeFull-TimeLead
Salary4 - 6 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 1-year of VA Experience as a Spanish customer support; 1-year of customer application/document review & processing
- Required Skills
- Data entryQuality AssuranceCustomer supportSlack
Requirements
- Near fluent English and Spanish
- Excellent verbal and written communication skills
- Adaptability to startup environment and quick process changes
- Strong work ethic and ability to work without direct supervision
- High attention to detail and sense of ownership
- Organized with strong time management skills
- Fast, stable, and reliable internet connection
- Minimum Intel i5 processor (or equivalent) and 4GB RAM
- At least 1 year of VA experience in Spanish customer support
- At least 1 year of experience in customer application/document review
Responsibilities
- Drive customer support communications across email, chat, and phone
- Review customer applications and process documents
- Manage client relationships with U.S. customers and institutions
- Audit data and product operations for quality assurance
- Perform data entry and file creation for BoomReport
- Handle ad-hoc projects like recruiting and link scraping
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