Concierge Partner Support Manager
New
F
Figure LendingFintech Lending
This is the compensation range for the role in the United States.Full-TimeManager
Salary80,800 - 121,200 USD per year
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Job Details
- Experience
- 5-7+ years
- Required Skills
- Account ManagementCustomer support
Requirements
- 5-7+ years of customer support, account management, or client success experience in a B2B environment
- Experience in mortgage, lending, fintech, or financial services strongly preferred
- Strong understanding of Loan Officer workflows and administrative support structures
- Exceptional communication skills (written and verbal) with a polished, professional tone
- Proven ability to manage multiple priorities while maintaining attention to detail
- Problem-solving mindset with a proactive, solutions-oriented approach
Responsibilities
- Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support
- Build and maintain strong B2B relationships through consistent, proactive communication
- Guide clients through lending product features, processes, and issue resolution
- Anticipate client needs and provide solutions before issues arise
- Troubleshoot and resolve complex inquiries with a sense of urgency and accountability
- Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions
- Maintain detailed records of client interactions and follow-ups
- Identify trends in client feedback and recommend improvements to products or processes
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