Technical Account Manager

New

This range represents the base pay for the role across all U.S. locationsFull-TimeMiddle

Salary60,000 - 100,000 USD per year

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Job Details

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment.
Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel.
Foundational understanding of channel requirements, data mapping, and feed architecture.
Demonstrated ability to manage technical projects.
Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools.
Proficiency in platforms such as Salesforce, JIRA, or similar project tracking tools.
Excellent problem-solving skills, with a focus on root cause analysis.
Strong verbal and written communication skills.

Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities.
Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers.
Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations.
Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization.
Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
Bridge communication between client technical teams and Rithum’s internal teams.
Support technical roadmap planning, feature adoption, and product feedback loops.

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