Technical Account Manager
New
R
RithumE-commerce SaaS
United States - RemoteFull-TimeMiddle
Salary60,000 - 100,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceJiraMicrosoft Excel
Requirements
- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment.
- Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Strong proficiency using Excel.
- Foundational understanding of channel requirements, data mapping, and feed architecture.
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools.
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
- Excellent problem-solving skills, with a focus on root cause analysis and resolution.
- Strong verbal and written communication skills.
Responsibilities
- Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities.
- Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
- Drive tactical execution strategies including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization.
- Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations.
- Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization.
- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and Rithum’s internal teams.
- Support technical roadmap planning, feature adoption, and product feedback loops.
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
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