Account Manager, Flex Pay
New
Based in the United StatesFull-TimeManager
Salary140,000 - 160,000 USD per year
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Job Details
- Experience
- 8–10 years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCRMSaaS
Requirements
- 8–10 years of experience in account management, client success, partnerships, or a related client-facing role.
- Proven experience managing relationships with senior stakeholders, including C-level executives, within mid-market or enterprise accounts.
- Strong background working with e-commerce, retail, fintech, SaaS, or digital commerce ecosystems.
- Excellent communication, negotiation, and relationship-building skills with a consultative approach.
- Strong ability to work cross-functionally with both technical and non-technical teams, including implementation and product groups.
- Tech-savvy mindset with the ability to quickly understand and explain complex products or payment solutions.
- Highly organized, proactive, and solutions-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Experience using modern productivity or AI tools to enhance workflow and communication.
- Strong analytical thinking and ability to interpret account performance data to drive decisions.
Responsibilities
- Manage day-to-day relationships with strategic retail and e-commerce merchant partners, serving as the primary point of contact for assigned accounts.
- Support merchant onboarding, implementation, and activation processes to ensure smooth adoption of the Flex Pay solution.
- Drive account growth by identifying expansion opportunities, improving merchant performance, and optimizing usage of the platform.
- Conduct regular business reviews, performance analysis, and account health monitoring to track KPIs and engagement.
- Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to resolve issues and enhance merchant experience.
- Coordinate promotional campaigns, product launches, and operational updates with merchant partners.
- Translate product capabilities into clear value propositions for both technical and non-technical stakeholders.
- Maintain accurate CRM records, reporting, and forecasting related to account activity and performance.
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