Supplier Success Professional
New
A
Avetta, LLCCompliance Software
Those outside of commutable distance, but still residing within England, may be considered on a remote basis., Training 4 pm-1 am GMT; post-training 8 am-5 pm or 9 am-6 pm local timeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Italian, English, Spanish
- Required Skills
- SalesforceDocumentationComplianceCRMCustomer support
Requirements
- Fluency in Italian and English
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Ability to learn and apply new systems and processes
- High tolerance for stress and ability to manage multiple priorities
Responsibilities
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
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