Apply📍 United Kingdom
🧭 Full-Time
🔍 Software Development
- At least two years of experience in account management, with a track record of driving retention and customer satisfaction
- A proactive approach to understanding customer needs and identifying opportunities for growth
- Ability to prioritise and balance demands in a dynamic, fast-paced environment
- Strong relationship-building skills and a customer-centric mindset.
- Proficient IT skills
- You must be comfortable with working in a fully remote environment
- Excellent written and verbal communication skills
- Deliver best-in-class customer success to support, retain, and grow key Enterprise accounts
- Manage and own customer accounts by developing deep relationships and acting as the primary point of contact for their needs and goals
- Optimise Net MRR Growth by identifying and executing short, medium, and long-term strategies
- Proactively drive retention by anticipating customer needs, addressing potential concerns, and finding opportunities to deliver additional value
- Promote a customer-first culture within the team by actively seeking and sharing insights into what drives retention and satisfaction
- Collaborate with the Enterprise BU Lead to deeply understand the needs of Enterprise customers and maximise opportunities to acquire, retain, and grow these relationships
- Drive continuous improvement in customer experience and team efficiency by identifying and implementing innovative ideas and processes
- Champion customer delight throughout the lifecycle by ensuring seamless, value-driven interactions at every stage
Communication SkillsProblem SolvingCustomer serviceWritten communicationAdaptabilityAccount ManagementTeamworkVerbal communicationClient relationship managementRelationship managementCRMCustomer SuccessSaaS
Posted about 8 hours ago
Apply