Customer Success Specialist

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Requirements:

• At least two years of experience in account management, with a track record of driving retention and customer satisfaction
• A proactive approach to understanding customer needs and identifying opportunities for growth
• Ability to prioritise and balance demands in a dynamic, fast-paced environment
• Strong relationship-building skills and a customer-centric mindset.
• Proficient IT skills
• You must be comfortable with working in a fully remote environment
• Excellent written and verbal communication skills

Responsibilities:

• Deliver best-in-class customer success to support, retain, and grow key Enterprise accounts
• Manage and own customer accounts by developing deep relationships and acting as the primary point of contact for their needs and goals
• Optimise Net MRR Growth by identifying and executing short, medium, and long-term strategies
• Proactively drive retention by anticipating customer needs, addressing potential concerns, and finding opportunities to deliver additional value
• Promote a customer-first culture within the team by actively seeking and sharing insights into what drives retention and satisfaction
• Collaborate with the Enterprise BU Lead to deeply understand the needs of Enterprise customers and maximise opportunities to acquire, retain, and grow these relationships
• Drive continuous improvement in customer experience and team efficiency by identifying and implementing innovative ideas and processes
• Champion customer delight throughout the lifecycle by ensuring seamless, value-driven interactions at every stage