Supplier Success Professional
New
A
Avetta, LLCSupply Chain Compliance
Those outside of commutable distance, but still residing within England, may be considered on a remote basis., 4 pm-1 am GMT (training); 8 am-5 pm or 9 am-6 pm local time (post-training).Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Polish and English
- Required Skills
- SalesforceCRMCustomer support
Requirements
- Fluency in Polish and English
- Prior experience in customer service or call center environments
- Strong written and verbal communication skills
- Proficiency with PC applications
- Proficiency with CRM systems (Salesforce preferred)
- High attention to detail
- Ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding
- High tolerance for stress and ability to manage multiple priorities
Responsibilities
- Provide professional support via phone, email, chat, and other channels
- Resolve complex supplier issues with a focus on customer experience
- Verify and process regulatory documents like insurance and safety manuals
- Log interactions in Salesforce (Service Cloud)
- Support customer billing and subscription inquiries
- Collaborate with internal departments to improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain quality and productivity metrics
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