Senior Project Manager - Operational Support
New
Gurgaon, India, PST-aligned hours (night shift)Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Near-native English
- Experience
- 2-3 years
- Required Skills
- Project ManagementPythonSQLBashTechnical support
Requirements
- Bachelor's degree or equivalent experience in computer science, information systems, business operations, or related technical field.
- 2-3 years in a technical support, IT operations, or technical program coordination role.
- Hands-on experience writing scripts (Python, Bash, or similar) for automation.
- Background in IT/access provisioning, ticketing systems, and SLA tracking.
- Experience owning a technical help desk or support queue.
- Demonstrated ability to build lightweight automation or tooling solutions.
- Near-native English with strong written communication skills.
- Experience working night shift or in a PST-aligned schedule from India.
- Familiarity with data annotation platforms or workforce management tools.
- Ability to interpret system logs and configuration files to troubleshoot.
Responsibilities
- Own the inbound ticket queue for operational logistics; triage, resolve, and route issues.
- Build and maintain SLA tracking across onboarding and operational workflows.
- Coordinate end-to-end contractor onboarding logistics including access provisioning and IT setup.
- Serve as the primary operational contact for client stakeholders on access and tooling issues.
- Run operational cadences including status updates, risk flags, and SLA reports.
- Develop and maintain SOPs, escalation paths, and playbooks.
- Track contractor onboarding costs, purchase orders, and budget spend.
- Identify and escalate logistics risks and lead root-cause analysis.
- Ensure data handling and security protocols are followed.
- Collaborate with PST, Finance, and recruiting teams on onboarding/offboarding.
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