Customer Support Specialist
New
A
ABC Legal ServicesLegal Services
Must be located in Virginia, 7- 4 PSTFull-TimeEntry
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1-3 years of customer support or call center experience
- Required Skills
- Microsoft ExcelData entryCustomer supportConfluence
Requirements
- High school diploma or GED
- 1-3 years of customer support or call center experience
- Proficiency with Microsoft Outlook, Excel, and Word
- Experience with PDF Editor and phone systems
- Document manipulation experience
- Ability to read, write, and speak English
- Typing speed of at least 55 wpm
- Ability to transcribe information, review orders, and investigate issues
- Ability to perform repetitive tasks with accuracy
Responsibilities
- Respond to customer support tickets
- Manage high-volume phone calls
- Respond to emails and address customer and internal department queries
- Document issues in Confluence
- Visit court dockets for information on case filing
- Pull filed papers as needed
- Perform other job-related duties as assigned
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