Virtual Customer Support Specialist
New
A
AdNet AccountNet, Inc.Management Consulting
Located within the contiguous United States, Monday-Friday 10:00 AM -6:00 PM ESTFull-TimeEntry
Salary17.75 USD per hour
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Job Details
- Experience
- 1 year
- Required Skills
- MultitaskingCritical thinkingCustomer support
Requirements
- Minimum 1 year relevant customer support experience
- Strong technical ability to navigate computer systems
- Ability to work Monday-Friday 10:00 AM - 6:00 PM EST
- High school diploma or equivalent
- Ability to successfully pass a background check
- Strong communication skills
- Critical thinking skills
Responsibilities
- Supporting a live call queue during scheduled project hours
- Using company-provided equipment to access multiple systems and tools
- Handling back-to-back inbound calls involving complex fraud-related situations
- Following documented procedures to ensure accurate and consistent call handling
- Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns
- Managing emotionally challenging interactions while maintaining professionalism
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