Customer Success Manager
New
RemoteFull-TimeManager
Salary71,000 - 86,000 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Relationship buildingAccount ManagementReportingCustomer SuccessSaaS
Requirements
- 3+ years of applicable experience in customer success, support, sales or account management
- SaaS experience preferred
- Bachelor's degree preferred
- Positive attitude and strong work ethic
- Ability to work independently and on a team
- Excellent written & verbal communication skills
- Adaptable to new features and releases in software
- Strong technical, product, and process-oriented thinking skills
- Masterful rapport building with clients
- Excellent organizational skills and attention to detail
Responsibilities
- Onboard and train new customers on the software by developing and delivering on unique success plans
- Educate and train clients on new features, software updates and best practices
- Uncover upsell & expansion opportunities
- Ensure customers renew their annual subscription
- Customize software to promote better utilization
- Adhere to company mission/vision/policies
- Provide reports to management regarding current client development
- Identify and communicate potential improvements to software
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