Customer Success Manager
New
E
ElectricIT Security Software
See below to see if you are eligible to work within the 22 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Utah, and Wisconsin., 9:00AM -6:00PMFull-TimeMiddle
Salary100,000 - 110,000 USD per year
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Job Details
- Languages
- English, French-Canadian
- Experience
- 2–4 years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- Fluent in both English and French-Canadian
- 2–4 years of experience in Customer Success, Account Management, or related role
- Experience in B2B SaaS or MSP preferred
- Ability to deliver product demonstrations
- Comfortable working in a fast-growing environment
- Strong communication and rapport-building skills
- Organized and proactive with ability to manage multiple accounts
- Ownership mindset
- Familiarity with IT terminology or security technology is a plus
Responsibilities
- Conduct product demonstrations for prospective French-speaking clients.
- Provide consultative guidance on product integrations and IT security best practices.
- Own a portfolio of accounts as the primary point of contact.
- Manage the full post-sales lifecycle from onboarding through renewal.
- Develop and execute success plans and conduct regular check-ins.
- Participate in business reviews to demonstrate value.
- Monitor customer health metrics and mitigate churn risk.
- Partner with internal teams to ensure customer needs are met.
- Support incident and problem management.
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