Customer Success Manager
New
Wrocław, Zdalny, Bucharest, Remote, Budapest, Remote, Wrocław, Country code: PLContractMiddle
Salary2854 - 3027 GBP per month b2b currencySource=conversion; 3020 - 3203 CHF per month b2b currencySource=conversion; 3842 - 4075 USD per month b2b currencySource=conversion; 13970 - 14817 PLN per month b2b currencySource=conversion; 3300 - 3500 EUR per month b2b currencySource=original
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Job Details
- Languages
- German, English
- Experience
- 1-2 years
- Required Skills
- QACRMCustomer supportSaaS
Requirements
- Strong communication skills in German and English (C1-C2 level).
- 1-2 years of professional experience in customer support, ideally with B2B software.
- Proficiency in written and live dialogue.
- Experience in QA or IT background (engineering education, programming, or deep expertise in CRM/SaaS) is a big plus.
- Customer-centric mindset and ability to retain customers.
Responsibilities
- Handle incoming inquiries from customers (first-level support).
- Escalate issues to higher tiers when more in-depth technical support is required.
- Make pre-sales presentations on the product as well as on new product launches.
- Conduct training with the customers.
- Handle upselling requests, consulting on subscription options, and invoicing.
- Support internal teams (Product, Marketing) by providing valuable insights and input.
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